Enable museum visitors to quickly (within 3 minutes) learn what the museum has on view, and how to get there within the museum.
Result
A 55-inch touchscreen with a multi-language, interactive wayfinding experience, positioned just inside the entrance to the museum.
Description
This wayfinding kiosk was the first large-format touchscreen experience we had ever designed, and one of the projects I’m most proud of. One of the best parts of working with the Asian Art Museum was that they supported iteration through testing, and were equally willing to put in the effort to do it right. After the initial design iterations, we developed a functional prototype and tested with 11 of the museum’s internal staff across many departments. Although the experience was intended for visitors, internal testing still gave us actionable feedback, and ultimately, support from the staff, which was critical at the start of the project. With the museum’s help recruiting testers, we ran 2 more rounds of testing and iteration, each with 5 visitors. We had some great feedback, and solutions that needed to be prototyped, so I created animations in Pixate and Keynote that simulated the how the new interactions would look and feel. After final development, the kiosk was installed in the museum. It was a huge success. During the first 2 weeks, 19% of all museum visitors engaged with the kiosk. 25% of them used it in the Chinese language, 10% in Spanish, and 65% in English. A huge plus was the ability to witness people (especially kids) engaging with it and genuinely having fun. This was easily the most inspirational part of the entire project.
My Roles
Design, prototyping, user testing, quality assurance
